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Terms of Service

Last Updated: October 23, 2026

Welcome to SoleToSold. These Terms of Service ("Terms") constitute a legally binding agreement between you (the "User", "Agent", or "you") and SoleToSold ("we," "us," "our," or "the Service") governing your use of the SoleToSold mobile and web application for real estate door-knocking and prospecting activities.

By accessing or using SoleToSold, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

1. Acceptance and Eligibility

1.1 Professional Use Only

SoleToSold is designed exclusively for use by licensed real estate professionals who are registered with a recognized real estate regulatory body in Canada (such as the Real Estate Council of Ontario - RECO). By using this Service, you represent and warrant that:

  • You are a licensed real estate agent, broker, or salesperson in good standing
  • You have the legal authority to engage in real estate prospecting activities
  • You will use the Service solely for legitimate real estate business purposes
  • You are at least 18 years of age

1.2 Account Registration

To use SoleToSold, you must create an account using Google Sign-In. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

2. Service Description

SoleToSold provides the following features to assist real estate professionals with door-knocking and prospecting activities:

  • GPS-enabled tracking of door knocking activities and property visits
  • Contact information collection and management for homeowners and prospects
  • Interest level tracking and note-taking capabilities
  • Google Maps integration for route planning and address visualization
  • CASL compliance tracking for marketing consent management
  • Calendar scheduling for follow-ups and appointments
  • Data export functionality (CSV) and Google Contacts integration
  • Dashboard analytics and activity reporting

We reserve the right to modify, suspend, or discontinue any feature or functionality of the Service at any time, with or without notice, at our sole discretion.

3. User Responsibilities and Conduct

3.1 Legal Compliance

You are solely responsible for ensuring your door-knocking and prospecting activities comply with all applicable laws, regulations, and professional standards, including but not limited to:

  • PIPEDA – Personal Information Protection and Electronic Documents Act
  • CASL – Canada's Anti-Spam Legislation
  • Ontario Real Estate and Business Brokers Act (REBBA) and regulations
  • Real Estate Council of Ontario (RECO) Code of Ethics and Standards of Business Practice
  • Municipal bylaws regarding door-to-door solicitation and "No Soliciting" signage
  • Trespassing laws and private property rights
  • Provincial and federal privacy laws

3.2 Data Collection and Consent

When collecting personal information from homeowners or prospects, you must:

  • Obtain proper consent before collecting, using, or disclosing personal information
  • Accurately document the type and date of consent using the CASL compliance features
  • Respect individuals' rights to decline contact or withdraw consent
  • Maintain the confidentiality and security of all collected information
  • Use collected information only for legitimate real estate business purposes

3.3 Prohibited Activities

You agree NOT to use SoleToSold for any of the following purposes:

  • Violating any applicable laws, regulations, or third-party rights
  • Harassing, intimidating, or threatening homeowners or prospects
  • Collecting personal information without proper consent
  • Sharing, selling, or disclosing prospect data to unauthorized third parties
  • Accessing private property where entry is prohibited or not permitted
  • Transmitting spam, unsolicited commercial messages, or fraudulent communications
  • Circumventing or disabling any security features of the Service
  • Reverse engineering, decompiling, or attempting to extract source code
  • Using the Service for any non-real estate commercial purposes
  • Impersonating another person or entity

4. Data Ownership and Licensing

4.1 Your Data

You retain all ownership rights to the data you create, collect, or upload through SoleToSold, including contact information, notes, GPS coordinates, and any other content. We do not claim ownership of your data.

By using the Service, you grant us a limited, non-exclusive, royalty-free license to store, process, and transmit your data solely for the purpose of providing the Service to you. This license terminates when you delete your data or close your account.

4.2 Our Intellectual Property

SoleToSold and all related software, code, design elements, logos, trademarks, and content are the exclusive property of SoleToSold and are protected by Canadian and international copyright, trademark, and intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on the Service without our express written permission.

5. Third-Party Services and Integrations

SoleToSold integrates with third-party services including:

  • Google Maps Platform – for mapping, geocoding, and address services
  • Google Firebase – for authentication and data storage
  • Google Contacts API – for one-way contact synchronization into your Google account
  • Gmail API (send-only) – to send emails you compose to your contacts, from your connected Google account

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or functionality of third-party services. Any issues with third-party services should be directed to the respective service provider.

Important: If Google or any other third-party provider changes their terms, pricing, or discontinues their service, we reserve the right to modify or remove the affected integration from SoleToSold.

6. Disclaimers and Limitations of Liability

6.1 "AS IS" Service

SoleToSold is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy. We do not warrant that:

  • The Service will be uninterrupted, secure, or error-free
  • GPS coordinates, addresses, or mapping data will be 100% accurate
  • Data stored in the Service will never be lost or corrupted (you are responsible for maintaining backups)
  • The Service will meet your specific business requirements or expectations
  • Third-party integrations will function without interruption

6.2 Data Accuracy Disclaimer

You are solely responsible for verifying the accuracy of all data, including GPS coordinates, addresses, contact information, and mapping data. SoleToSold relies on third-party services (such as Google Maps) for location data, which may contain errors or inaccuracies. Always verify property addresses and boundaries before conducting door-knocking activities.

6.3 Professional Advice Disclaimer

SoleToSold is a software tool and does not provide legal, regulatory, or professional real estate advice. The CASL compliance tracking features are provided as a convenience to help you maintain records, but you remain solely responsible for ensuring your marketing activities comply with all applicable laws. Consult with a qualified attorney or your brokerage's compliance officer for legal guidance.

6.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOLETOSOLD AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including but not limited to:

  • Loss of profits, revenue, business opportunities, or goodwill
  • Data loss, corruption, or unauthorized access
  • Regulatory fines or penalties resulting from your use of the Service
  • Professional disciplinary actions by RECO or other regulatory bodies
  • Legal claims arising from your door-knocking or prospecting activities
  • Errors or inaccuracies in GPS, mapping, or address data

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO US (IF ANY) IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so the above limitations may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

7. Indemnification

You agree to indemnify, defend, and hold harmless SoleToSold and its affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to:

  • Your use or misuse of the Service
  • Your violation of these Terms of Service
  • Your violation of any applicable laws, regulations, or third-party rights
  • Your door-knocking, prospecting, or marketing activities
  • Any data you collect, store, or process through the Service
  • Your failure to obtain proper consent from prospects or homeowners
  • Any claims by third parties arising from your use of SoleToSold

8. Fees and Payment

8.1 Current Service

SoleToSold is currently offered as a free service. We reserve the right to introduce subscription fees, premium features, or other paid services in the future.

8.2 Future Pricing Changes

If we introduce paid features or subscription plans, we will provide you with at least thirty (30) days' advance notice. Your continued use of the Service after the effective date of such changes constitutes acceptance of the new pricing. If you do not agree to the pricing changes, you may discontinue use of the Service and export your data before the changes take effect.

9. Data Retention and Account Termination

9.1 Your Right to Terminate

You may terminate your account at any time by contacting us or using the account deletion feature within the app. Upon termination, you should export all your data, as it may be permanently deleted in accordance with our data retention policies.

9.2 Our Right to Terminate

We reserve the right to suspend or terminate your access to SoleToSold at any time, with or without notice, for any reason, including but not limited to:

  • Violation of these Terms of Service
  • Fraudulent, abusive, or illegal activities
  • Failure to maintain a valid real estate license
  • Non-payment of fees (if applicable in the future)
  • Prolonged inactivity (accounts inactive for over 24 months may be deleted)

9.3 Data Retention After Termination

Upon account termination, your data may be retained for a reasonable period (up to 90 days) to allow for account recovery. After this period, all data will be permanently deleted. We may retain certain information as required by law or for legitimate business purposes (such as resolving disputes or enforcing our rights).

10. Privacy and Data Security

Your use of SoleToSold is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information and the prospect data you manage through the Service.

While we implement reasonable security measures to protect your data, no system is completely secure. You acknowledge that you use the Service at your own risk and agree to implement appropriate security measures on your devices, including password protection and device encryption.

11. Changes to Terms of Service

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by:

  • Displaying a prominent notice within the app
  • Sending an email to the address associated with your account
  • Updating the "Last Updated" date at the top of this page

Your continued use of SoleToSold after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must discontinue use of the Service.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

12.2 Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved as follows:

  • Negotiation: The parties shall first attempt to resolve the dispute through good-faith negotiation
  • Mediation: If negotiation fails, the parties agree to participate in mediation before commencing legal proceedings
  • Jurisdiction: If mediation is unsuccessful, any legal action shall be brought exclusively in the courts of Ontario, Canada, and you consent to the personal jurisdiction of such courts

13. Severability and Waiver

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to in writing.

14. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published within the Service, constitute the entire agreement between you and SoleToSold regarding your use of the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

15. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us at:

SoleToSold Support

Email: legal@soletosold.com

Email: support@soletosold.com

BY USING SOLETOSOLD, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. You further acknowledge that you are a licensed real estate professional and will use the Service in compliance with all applicable laws, regulations, and professional standards.